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2400 Collins, Miami Beach, FL 33141

Frequently asked questions

Everything you need to know.

What are your opening hours?

We are open 7 days a week from 7:00 AM to 10:00 PM. However, we can be available outside of these hours upon request and depending on availability.

What can I expect when I get to the marina?

Upon arrival at the Marina, 2400 Collins Avenue, you will check in and receive a warm welcome. Before boarding, we ask you to fill in the liability waiver and, when applicable, review and sign a bareboat charter agreement.

Before boarding, boxes will be available to lock your shoes in. Passengers are required to be barefoot on the boats. We’ll provide life jackets for kids under 13 years of age. Your friendly captain will introduce himself, provide a standard safety briefing, and give an overview of the experience to ensure a safe and enjoyable trip. This is the perfect time to share your expectations so we can better serve you throughout the day.

What happens if we are late?

If you arrive late, we will delay your departure time, but we generally cannot extend the scheduled returning time. The boats and captain are often booked for another trip afterward with clients waiting. We recommend arriving on time to enjoy your full experience. The house policy is to do our best to give you as much time as we can on the boat when feasible. If we can, we will extend and give you a full experience.

Can someone else captain the boat?

No. All our boats are operated by professional and licensed captains to ensure your safety and the best possible experience.

Can someone ride with me?

Yes! Our tours are designed to be shared. You can bring family and friends to enjoy the ride together, depending on the boat’s capacity: generally, 8 people on a 27ft, 10 people on a 29ft, and 13 people on 37ft and above.

Can I choose the boat I’m getting on?

Yes, the availability of a specific boat depends on the date and time of your booking. We recommend booking in advance if you have a preference.

Can we buy food and drinks at the marina?

No, but there is a convenience store across the street. Snacks, sodas, liquor, and beer are welcome on board. Drink responsibly. Red wine and red juices are not recommended.

Can we drink alcohol on the boat?

Yes, alcohol is permitted on board for guests of legal drinking age. However, for safety reasons, excessive drinking is not allowed, and the captain reserves the right to pause or stop the service if necessary.

Can you pick us up at our house or residence?

Yes, we can pick you up from a private house with a dock, as long as the water depth, tide, and dock conditions are safe and accessible for the boat. If you're in a condominium or a gated community with an HOA, always check their regulations regarding boat pickups. Additional fees may apply depending on the location.

Can you pick us up or drop off at the hotel or our favorite restaurant?

Yes, many hotels and restaurants are located on the water. As long as it is safe and accessible for the boat, and docking is permitted. Some locations may require a reservation for dock access, so it's best to check in advance. Additional pick up and drop off fees may apply.

What happens if it rains?

Boat tours can still operate in light rain or overcast conditions. However, if the weather is deemed unsafe due to storms, high winds, or rough seas, we will reschedule your tour at no additional cost. The Captain will make that decision.

Can I bring my drone, GoPro, or professional equipment?

Yes, you are welcome to bring cameras and GoPros to capture your experience. However, drones must follow FAA regulations and local restrictions. Always discuss with your captain prior to using a drone to avoid incidents.

How can I buy a gift certificate?

You can purchase a gift certificate directly on our website or over the phone. Gift certificates are valid for up to five years and can be redeemed for any of our boat tours, or value toward a tour, boat or yacht rental.

How can I pay?

We accept multiple payment options:

  • Credit Card: Visa, MasterCard, Discover, and American Express. Fees apply.
  • Cash: Payments in cash are accepted at the marina, but we recommend booking in advance.
  • Venmo, Zelle.
  • Revolut for international travelers. Fees apply
Can I pay today and book a later date?

Yes! You can purchase a gift certificate, which remains valid for five years. The recipient can book a boat tour at their convenience.

I can’t decide on the boat, yacht or tour. Can I buy an open gift certificate?

Yes, an open gift certificate allows the recipient to choose the boat, yacht, or tour that best suits them. These are valid for up to five years.

I need a present today. Can I book a tour last-minute and print the gift right away?

Yes, depending on availability if you’d like to sail on the same day. You can also purchase a gift certificate and print it immediately, with the option to include a personalized message for a last minute and meaningful gift!

How far in advance should I book my tour?

Bookings can fill up quickly, especially during peak seasons. We recommend reserving your experience as early as possible, which could range from a few days to a few months in advance. For last-minute bookings, contact us directly.

Can I modify my schedule or get a refund?

Reservations are non-refundable, but they can be rescheduled. Rescheduling policies and fees may apply, depending on the tour type and notice given.

Do you require a deposit?

Yes, the amount varies depending how far in advance you’re booking.

I’m a licensed captain. Can I captain the boat myself?

No, all our tours are captained by our professional crew to ensure safety and the best possible experience for our guests.

Do we have to wear a life jacket?

Kids under 13 years of age must wear a life jacket while the boat is underway. Children are not required to wear a life jacket when at anchor, at the dock, or inside the cabin, but we recommend keeping them on for safety. Adults are not required to wear life jackets, but we provide them for anyone who feels more comfortable wearing one while on board. Life jackets can be provided for swimming or snorkeling. Water sports, always require a life jacket regardless of age.

For any further questions or special requests, feel free to contact us!

What Our Clients Say

Testimonials are worth a thousand words. See what our lovely guests talk about! My goal is to share my absolute passion for the ocean and make our boat trip the highlight of your Florida trip. When you step on the boat, you're a guest, I guarantee you'll be a friend when you step out. I pride myself in standing out from other any tour company. My tours are unique, my knowledge of marine life and off grid spots is unique, and so is your time with me. If you're not satisfied, come back for free I'll make it better, that's how confident I am.

Jérémie Vessiot

Review for an Amazing Boat Captain in Miami We had an incredible experience with captain Jeremy during our Miami boat trip! Not only did he expertly guide us to spots where we could see dolphins up close, but he also made the entire journey so much fun with his engaging personality and entertaining stories. Captain Jeremy went above and beyond to ensure everyone on board had a great time, pointing out landmarks, sharing local insights, and keeping the vibe lively. His knowledge of the area was impressive, and it was clear he truly loves what he does. If you’re looking for a memorable and exciting boat tour in Miami, we highly recommend captain Jeremy. Seeing dolphins in their natural habitat was the highlight of our trip, and we couldn’t have asked for a better captain to make it all happen! ⭐️⭐️⭐️⭐️⭐️ - Highly recommend!

Matthieu Flageul

Listen, first time in Miami, my family and I will forever associate this trip to this company! Jeremy and Tony were lovely, insightful, professional and fun. Made this whole experience unforgettable. Sharks, stingrays, dolphins, and colorful dives in Miami and the Bahamas. 10/10 recommend !

Mauriziu Antonelli

Captain Jeremy ensured an amazing boat tour with his impressive professionalism, engagement and entertaining anecdotes. The boat was great, striking a balance between comfort and performance. Jeremy's talent for choosing the perfect spots added an extra layer of enjoyment. Highly recommend this tour for a fantastic blend of expertise and scenic wonders. 5 stars well-deserved!